Chetan Reddy, founder of Confido, joins the Intelligent Indians podcast to explain how AI is leapfrogging one of the least digitized industries on earth: US healthcare, an industry where, as he puts it, the system of record is still sticky notes. Confido builds AI teammates, agents with names like Sarah and Ryan, that run the front office of specialty medical practices: answering phones, handling insurance, booking patients, chasing referrals and payments. The result is striking. Around 800 to 900 patients a day ask to meet or speak to Sarah, not realizing she's AI. Fewer than 2% of callers now choose to speak to a human, up from a 65% AI-completion rate when they started to 98% today. In this conversation Chetan and the Z47 team go deep on why healthcare resisted tech for so long, why "digitizing the work" has to come before any AI ROI, how Confido built and humanized its agents with 2,000+ empathy parameters and constant patient feedback, how their on-site deployed engineers (FDEs) and the "Care OS" platform make each deployment faster than the last, the India (Bangalore) team that powers 24/7 patient coverage, the open-source vs frontier-model strategy, and the bigger vision: becoming the operating standard for US specialty care.

What you'll learn:
1. Why "digitize the work" must come before any AI ROI in a legacy industry
2. How to humanize AI agents so customers prefer them to humans
3. Why fewer than 2% of patients now choose a human over the AI
4. How on-site deployed engineers + a platform make each deployment compound
5. Why an AI-native company can beat foundation-model giants on last-mile ROI
6. Open-source vs frontier models: a practical framework for vertical AI